Jeff Papows

President and CEO of WebLayers

Glitch: The Impact of Faulty Software
44 minutes, 20.2mb, recorded 2010-09-20
Jeff Papows

The news regularly includes stories of software errors that often make people shake their heads. While some are merely inconvenient, others cost businesses a great deal of money. Jeff Papows discusses his book, in which he discusses the problem as it affects both consumers and organizations.

He reviews some of the reasons for the problems, including the lack of well-trained programmers and how business mergers can also cause issues for IT departments. Jeff points out the problems for specific industries and for cyberterrorism fears. He also talks about what needs to be done to avoid future glitches.


Jeff Papows, Ph.D., President and CEO of WebLayers, has more than 30 years of industry experience and a proven history of success in both emerging companies and large global organizations. Most notably, he was President and CEO of Lotus Development Corporation. There he was widely credited with taking Lotus Notes from its initial release to sales of more than 80 million copies worldwide, making it the leading collaboration platform. After Lotus was acquired, Papows helped steer the company’s successful integration into IBM. He also was President of Cognos Corporation, taking the business intelligence software provider from its early stages to sustained profitability, a public offering, and continued growth that met or exceeded Wall Street expectations. Most recently, Papows was President and CEO of Maptuit, a provider of real-time commercial navigation software. Having led Maptuit to profitability and a market leadership position, he continues to play an active role in the company as Chairman of the Board.

Papows has been a frequent guest on CNN and Fox News and is a successful author. His book Enterprise.com: Information Leadership in the Digital Age has been reprinted in several languages. He holds a Ph.D. in business administration as well as a master of arts degree and a bachelor of science degree.

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