Topic: Telephony
There is big money to be made in the telecommunications industry by optimizing how businesses connect, interact and complete transactions with their customers. In his keynote address at the Emerging Communications Conference (eComm) 2009, industry futurist Martin Geddes shares his thoughts on how a complete transformation of the prevailing business model is needed in the telecom industry and how companies could take advantage of a new model.
Built for portability, netbooks may represent the first computers conceived from the outset with Linux in mind. Intel's Dirk Hohndel describes the firm's strategic vision for Open Source using the netbook OS Moblin as an example.
Jonathan Christensen is Skype's General Manager for Video and Audio. Listen in as he discusses the history of audio compression, the human voice and Skype's new audio codec to be released for free. Achieving higher quality sound at a more efficient rate included partnership with hardware and software manufacturers.
Jonathan Taylor's company, Voxeo, was started so that anyone could create applications for the phone. In this short program, Taylor introduces his company's new API, Tropo. With Tropo, developers will not be limited to XML based telephony but will be offered a core API that allows application developers to choose from five general purpose programming languages to write code in.
Voice is the most natural, comfortable form of communication, but most customer interaction is done through text. In this presentation from the 2009 Emerging Communications Conference, Peter Diedrich of Mobivox describes their new voice CRM platform that improves customer satisfaction and retention by including sales messages into typical customer interactions.
In this eComm talk, Alan Quayle talks about the pressures driving operators to open their network and how, whilst not groundbreaking, there is a justifiable business case. His presentation highlights some of the services operators can enable, and make profitable, through opening their network, whilst also highlighting some of the critical issues they face in doing so.
If you're looking for a Linux initiative that is truly open source, where you can download the source, contribute without censorship, and drive the project, check out Moblin.org. The Moblin project was conceived in order to drive innovation on the new breed of Internet-enabled mobile devices, to foster community participation, and to avoid locking into a proprietary platform. Dirk Hohndel, the helmsman, woos open source developers to take this platform to its next level by participating in the community.
Anyone who has developed applications for mobile phones knows that dealing with the phone companies takes much longer than writing the software. In this presentation from the 2009 Emerging Communications Conference, Jamie Siminoff announces the launch of GRID.com, a service made to replace the tedious one-off negotiations over services with a frictionless, pay-as-you-go model.
Entrepreneur and evangelist Malcolm Matson traces the evolution of today's captive network access model and describes the nature of an intriguing alternative: the open public local access network. Matson posits a simple, but profound question: will our conversations be truly ours, or will they be subject to the governance of a monopolistic access provider whose interests may not align with our own?
Language is the way we understand things. In his 2009 Emerging Communications Conference (eComm) presentation in San Francisco, widely-read blogger, columnist and open source advocate Doc Searls examines how we talk about the Internet and how we can move past the outdated language and concepts of the telecom industry.
