Do not let what you see in the front window at eBay distract you—it is the backroom of the shop that is really interesting, says John Donahoe, president and CEO of eBay. In late 2011, eBay announced its new platform service, X.commerce, offering online shopping and payment to retailers who do not want to have to build out online platforms themselves.
Donahoe, in this interview with John Battelle of Federated Media Publishing, presents some of the market realities for retail, showing the future is wide open. For instance, Walmart is largest retailer in the world, but only has a single-digit market share.
Donahoe sees a world where anchor stores, which now see 80 pct of mall customers walking through with only 10 pct purchasing, offering targeted deals enticing consumers to check in, stay, and spend.
John Donahoe is President and CEO of eBay Inc., a global ecommerce and payments leader with revenues of $9.2 billion in 2010 and hundreds of millions of users in nearly every country on Earth. John has driven a strong focus on innovation and customers across eBay Inc.’s core businesses, which include eBay, PayPal, GSI Commerce and X.commerce, the company’s platform division. Under his watch, the company has aggressively grown payments, made major strides in reinvigorating its core marketplace business, and established an early lead in mobile commerce.
Prior to joining eBay in 2005 as President of eBay Marketplaces, John spent more than 20 years at Bain & Co., where he was also CEO. In addition to serving on the Board of Directors for eBay Inc. and Intel Corp., John also serves President Barack Obama’s White House Council for Community Solutions.
Resources
This free podcast is from our Web 2.0 Conference series.
For The Conversations Network: